We guarantee that our handcrafted artisan teas will leave our facility in peak condition. If you are unsatisfied with your products we will gladly issue a store credit for your purchase price, excluding original shipping charges, on merchandise returned to us within 30 days of delivery. Art of Tea is not responsible for the return shipping costs for returns based on personal preference or non-quality related issues. Please note that wholesale orders are subject to a 20% or higher restocking fee, depending on circumstances. If you've ordered the wrong item AOT will gladly provide a Return Authorization Form along with a UPS Return Label that will allow you to ship the items back and receive a store credit less the cost of return shipping. If it is an Art of Tea error, we will immediately replace the item and provide a Return Authorization Form along with a UPS Return Label that will allow you to ship the items back. For more information, please contact us at http://artoftea.com/contact or 877-268-TEAS.