ROUTE IS A PACKAGE PROTECTION POLICY
Route is a platform that allows you to visually track all of your online orders in one place. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. There is no longer a need to dig through your email for tracking numbers, as Route makes it easier than ever to follow along with your package’s journey. Note: Route is a third-party company, and Art of Tea is not responsible for the funds collected by Route.
WHAT ARE ROUTES POLICIES?
HOW DO I FILE A SHIPPING ISSUE FOR MY LOST, STOLEN, or DAMAGED ORDER?
If you insured your order with Route Protect at checkout, you will receive a confirmation email from Route with a link to file a shipping issue. You can also file a shipping issue on Route’s app or via the web here. Haven’t downloaded the app yet? Download here
DOES ROUTE PROTECT COVER STOLEN ITEMS?
Yes! When you insure your orders with Route Protect, stolen items are eligible for reorders or refunds.
WHAT ARE ROUTES TERMS AND CONDITIONS?
Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/
IS ROUTE A LICENSED INSURED COMPANY?
Yes. Route is a licensed insurance company with SEG Insurance Ltd. as its partner.